RoadSmart by ATCN

Privacy Policy

Effective Date: 27th of November, 2024

At RoadSmart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our mobile app, or interact with our services. By using RoadSmart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information to provide and improve our services:

  • Personal Information: When you create an account, sign up for newsletters, or use our services, we may collect personal information such as your name, email address, phone number, and payment details (for premium services).
  • Usage Data: We collect information about how you use our website, mobile app, and other services, such as your IP address, device type, browser information, pages visited, and interactions with content. This helps us analyze trends, improve functionality, and personalize your experience.
  • Location Data: If you use location-based services (e.g., traffic updates, nearby facilities), we may collect and process your geographical location. This data is used to provide relevant features and is typically collected only when the app is in use.
  • Payment Information: If you make purchases or payments through our platform, we collect payment information such as credit card details. This data is processed securely through third-party payment providers.
  • Third-Party Integrations:: We may collect information from third-party services, such as Google Analytics, social media platforms, and advertising partners, as part of our analytics and advertising efforts.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Personalizing Services: To deliver the features and functionality you’ve requested, such as real-time traffic updates, flight delays, and premium content.
  • User Account Management: To create and manage your account, provide customer support, and communicate with you about your account or our services.
  • Improving User Experience: To analyze usage data and optimize the website, app, and features for better performance and usability.
  • Marketing and Communications: To send you marketing materials, promotional offers, and updates about RoadSmart, based on your preferences and consent.
  • Payment Processing: To process payments and subscriptions securely.
  • Legal and Security: To comply with legal obligations, resolve disputes, and protect against fraud or unauthorized access.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • Service Providers: To track and analyze usage patterns on our website and app.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if such an event occurs.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
  • With Your Consent: We may share your information if you provide explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your account or request the removal of your personal data, you can contact us, and we will take appropriate action.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-out of Marketing: You can opt-out of receiving promotional emails or marketing communications from us at any time by using the unsubscribe link in emails or adjusting your preferences in your account settings.
  • Data Portability: You can request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at the details provided in the “Contact Us” section below.

6. Security of Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or alteration. These include encryption, firewalls, and secure payment processing. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Children’s Privacy

RoadSmart is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete it. If you believe we have collected information from a child, please contact us.

8. Third-Party Links and Services

Our website and app may contain links to third-party websites, services, or content. These third parties may have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of any third-party services you interact with.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we will revise the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Email: legal@atcnroadsmart.com
  • Phone: +234 803 331 0096
  • Address: No 6B, Omenai H. O. Close, (6B B Close), Kado Estate, Abuja (FCT), Nigeria 900108

By using RoadSmart services, you agree to the collection and use of your information in accordance with this Privacy Policy.

FAQs

RoadSmart App FAQs

The RoadSmart app is a mobile platform designed to promote road safety and sustainable mobility through real-time traffic updates, emergency assistance, and community engagement.

You can download the RoadSmart app from your mobile platform’s app store by searching “RoadSmart.”

RoadSmart provides real-time traffic updates, emergency assistance services, navigation tips, and community engagement features to improve road safety and mobility.

Yes, the RoadSmart app is free to download and use, with some optional premium features available for enhanced functionality.

The app collects data from multiple sources to provide accurate, real-time traffic updates, helping you avoid congestion and plan your trips efficiently.

While most features require an internet connection, some features, such as saved routes and local maps, may be available offline depending on your settings.

The RoadSmart app has a built-in emergency assistance feature, allowing you to quickly report incidents, request help, or notify authorities of road hazards.

Yes, the RoadSmart app prioritizes user privacy and employs encryption to ensure that your personal data is securely stored and shared.

You can submit feedback directly through the app by navigating to the “Support” or “Contact Us” section, or by emailing our support team at info@atcnroadsmart.com
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Get the RoadSmart by ATCN

Our app is available for Android and iOS.

Whether you’re using an Android phone or an iPhone, you can easily access all the app’s features, stay connected, and manage your activities from anywhere.

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